Support and Maintenance

support and maintenance

Your business is highly dependent on IT systems and hence, effective support is crucial to enhance the life of applications and ensure a seamless experience for your customers. When it comes to maintaining Drupal websites and applications, Faichi’s expertise ensures that your Drupal properties are optimally maintained in terms of scripts updates, security patches updates, server monitoring and maintenance and application optimization (CDN, load balancing, caching) etc. 

This significantly minimizes the intensity of issues that may come up. Faichi offers 360 degrees support and maintenance services to maintain your business-critical applications and keep them live. We hold a strong portfolio of IT support services. Our current landscape includes support at all levels i.e.  L1, L2 and L3 in various technologies. 

Support Scalability Model

Faichi’s optimized scaling approach ensures that teams can be scaled rapidly as and when need be. It also ensures that the scaling costs are minimized through high performance and productivity improvements, reducing the total cost of operations. We ensure this by taking the following measures:

  • Training

Continuous training and knowledge transfer to all Faichi associates to improve performance and productivity and reduce unwanted scaling needs.

  • Low Lead Time - Rapid Recruitments

Faster execution of the recruitment cycle through dedicated HR teams and referral drives for team ramp ups.

  • Collaborative Ramp Ups

Ramp ups designed by forecasting client requirements and advance ramp up planning to ensure quick turnaround.

  • Acquisitions and partnerships

Mergers and acquisitions with smaller organizations. Target pool of organizations with the right technology skills.

Support Transformation Approach

Faichi’s Support & Maintenance approach is designed to leverage its US product company culture and technology expertise in product engineering. This leads to year on year improvement in our productivity and turnaround time which in turn improves the quality of your product. Here are the main components of this approach:

  • Support Due Diligence- Support base lining, benchmarking, estimations and assessment
  • Knowledge Transfer- Effective transition of support knowledge, People – Process – Technology trend identification
  • Full Scale Steady State Support- Service based delivery with defined SLAs for all technology needs, quality and project management.
  • Faichi provides various support and maintenance packages from which you can choose based on what stage of the Product Development Lifecycle (link to relevant location on our site), your product is.

Our Work

App Dev for Interactive Media Solutions

Challenge

  • The existing software unstable and buggy
  • Absence of design documents for existing code.
  • Support for multiple software platforms. 

Application Support for ePublishing platform

Challenge

  • L2 / L3 support for technical issues and Customer facing direct support.
  • Decrease number of open support cases.
  • Increase productivity of support team…
Social Sharing App for a Technology Start-up

Challenge

  • Product idea  i.e. platform to spread happy messages and appreciations in online social space, needs to be converted into a fully functional  web application

Get in Touch

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